eCentrix provides a wide range of services to our customers, from consultation to implementation and training services. Our services include: review of IT needs and process flows, application implementation, customization, data migration, training, and technical consulting. We focus on assisting customers improve business productivity and efficiency and maximize their IT investments.

 

Customer Support

Our customer support is available via phone or email to help your technical queries.

Please contact our technical services team at +603 7451 8598 from Monday to Friday, 9:00am to 6:00pm. You may also write directly to support@ecentrix.com.my for any queries on our support services.

 
 

Support Packages

 
Service Level Standard Premium Premium Plus
Technical Support 9x5, NBD Response(Phone, Email and Remote Support) 9x5, 4 hours Response(Phone, Email and Remote Support) 24x7, 4 hours Response(Phone, Email and Remote Support)
Software Support Remote Maintenance and Major Firmware Updates Remote Maintenance and Major Firmware Updates Remote Maintenance and Major Firmware Updates
Hardware Maintenance RTF: Return To Factory
(return to factory for repair)
~Courier charges bear by end customer
RTF: Return To Factory
(return to factory for repair)
~Courier charges bear by end customer
RTF: Return To Factory
(return to factory for repair)
~Courier charges bear by end customer
Onsite Support Please call for detail Please call for detail Please call for detail
Advance Hardware Replacement Optional-
NBD: Next business day arrival upon confirmation of unit failure by our engineer
Optional-
NBD: Next business day arrival upon confirmation of unit failure by our engineer
Optional-
NBD: Next business day arrival upon confirmation of unit failure by our engineer
 

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